Russell Massey & Co Inc
Commercial Lines Assistant
Full Time • Columbia
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Russell-Massey & Company is seeking a driven, client-focused Commercial Lines Assistant to maintain and grow profitable client relationships while servicing commercial insurance needs. This is an excellent opportunity for a motivated professional who thrives in a relationship-driven environment and wants stability in a growing industry.
Why Join Us?
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Competitive Pay
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Professional Development Opportunities
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Job Stability in a Growing Industry
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Great Work Hours: 8:30 AM – 4:45 PM
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Supportive, team-oriented environment
Position Overview
The Account Manager is responsible for identifying and developing commercial insurance opportunities with new and existing clients while delivering exceptional service and account support. This role requires strong industry knowledge, proactive communication, and a commitment to client retention and relationship growth.
Key Responsibilities
- Identify, qualify, and develop commercial insurance opportunities with new and existing clients (in person, online, by phone, and through written communication).
- Build and maintain strong client and prospect relationships through consistent follow-up, timely and accurate quotations, and proactive account support.
- Anticipate, respond to, and follow up on all client service needs.
- Support clients through renewals and retention processes to maintain long-term relationships.
- Review client audits, verify accuracy, and facilitate corrections as needed.
- Maintain accounts receivable (A/R) and assist with billing inquiries.
- Collaborate with team members, mentor staff, provide expertise, and participate in meetings as needed.
- Maintain continuing education (CE) requirements and stay informed on industry trends, legislation, products, coverages, and technology to enhance performance.
Qualifications
- Prior experience in a customer service role (insurance experience preferred).
- Strong knowledge of insurance products, coverages, rating and underwriting procedures, and industry operations.
- Proven ability to secure and maintain an existing client base.
- People-oriented, customer-focused, and professionally assertive in developing new business and servicing accounts.
- Excellent organizational and time management skills with the ability to work independently.
- Strong decision-making ability and sound business judgment.
- Superior written and verbal communication skills.
- Comfortable working in a team environment.
- Strong technology and computer proficiency.
Ideal Candidate
You are proactive, detail-oriented, and relationship-driven. You take ownership of your accounts, communicate clearly, and pride yourself on delivering exceptional service while contributing to a positive team culture.
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with a Big I South Carolina member agency is a great career choice!
Big I South Carolina is the states oldest and largest trade association of property and casualty insurance agents. Our members are small business owners who represent more than one insurance company and sell all types of insurance. As a result, they can offer clients a wider, trusted choice of auto, home, business, life and health insurance products. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
(if you already have a resume on Indeed)
Or apply here.
Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)